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Policies

Terms and Conditions

Welcome to Twinni! By using our website and making a purchase, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. About Us

Twinni is an Indo-Western fashion brand for women, offering stylish clothing that blends modern aesthetics with traditional Indian elements. These terms govern your use of our website and services.

2. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations in color or detailing may occur due to screen resolution or handcrafted elements. Availability is subject to change without notice.

3. Orders and Payments

  • Orders are processed upon successful payment.

  • We accept payments via credit/debit cards, UPI, net banking, and major digital wallets.

  • Prices are listed in INR and include applicable taxes unless otherwise stated.

4. Shipping & Delivery

  • Orders are typically shipped within 7-14 business days.

  • Delivery timelines may vary based on location.

  • Shipping charges, if applicable, will be displayed at checkout.

  • Twinni is not liable for delays caused by external shipping partners.

5. Returns & Exchanges

  • We  DO NOT accept returns.

  • Customized or made-to-order pieces are non-EXCHANGEABLE

  • The item can only be exchanged.

6. Intellectual Property

All content on this site — including logos, product designs, photos, and text — is the property of Twinni and may not be reproduced or used without written permission.

7. User Accounts

You may be required to create an account to make a purchase. You are responsible for maintaining the confidentiality of your account information.

8. Prohibited Use

You agree not to:

  • Use the site for fraudulent or illegal activities.

  • Interfere with or disrupt the website’s functioning.

  • Attempt to access restricted areas without authorization.

9. Limitation of Liability

Twinni is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product.

10. Modifications to Terms

We reserve the right to update or modify these terms at any time. Changes will be effective upon posting. Continued use of the site means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, India].

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Privacy Policy

Effective Date: April 23, 2025
Brand: Twinni – Indo-Western Fashion for Women

At Twinni, your privacy is important to us. This policy outlines how we collect, use, and protect your information when you shop with us.

What We Collect

  • Name, email, phone, and address

  • Payment details (via secure third-party providers)

  • Order history and preferences

  • Website usage (via cookies and analytics)

How We Use It

  • To process and deliver orders

  • To communicate order updates and offers

  • To improve your shopping experience

  • To prevent fraud and ensure site security

Sharing of Data

We never sell your data. We only share it with trusted services like payment gateways, courier partners, and analytics tools.

Cookies

We use cookies to remember preferences and analyze traffic. You can manage cookies through your browser settings.

Your Rights

You can:

  • Access or update your data

  • Request deletion

  • Unsubscribe from marketing emails anytime

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